Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. / By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

We may collect, store and use the following kinds of personal information:

  • information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation.
  • information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services
  • information that you provide to us for the purpose of registering with us
  • information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
  • any other information that you choose to send to us

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both "session" cookie and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website.

Our payment services providers may also send you cookies.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking "Tools", "Internet options", "Privacy", and selecting "Block All Cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

  • administer the website;
  • improve your browsing experience by personalising the website
  • enable your use of the services available on the website
  • send you goods purchased via the website, and supply to you services purchased via the website
  • send statements and invoices to you, and collect payments from you
  • send you general (non-marketing) commercial communications
  • send you email notifications which you have specifically requested
  • send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology and you can inform us at any time if you no longer require marketing communications
  • provide third parties with statistical information about our users - but this information will not be used to identify any individual user
  • deal with enquiries and complaints made by or about you relating to the website
  • keep the website secure and prevent fraud
  • verify compliance with the terms and conditions governing the use of the website including monitoring private messages sent through our website private messaging service

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, PayPoint. You can review the PayPoint privacy policy at www.paypoint.co.uk. We will share information with PayPoint only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Disclosures

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any ongoing or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk
  • to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.
  • to a court or other competent authority for disclosure of that personal information if ordered to do so by law.

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure password- and firewall-protected servers.

All electronic transactions entered into via the website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

  • the supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@lumenrooflight.co.uk or by post to Lumen Rooflight Ltd, RMD1, River Tamar Way, Holsworthy, Devon, EX22 6HL.

Data controller

The data controller responsible in respect of the information collected on this website is Lumen Rooflight Limited.

Cookies

Website Cookies

Cookies are files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies.

We do not collect information about individuals, any cookies that may be used by this website are for a per session basis or to maintain user preferences.

Cookies are not shared with any third parties.

The cookies used by this website are outlined below. All cookies are used to enhance your experience on the website and not to collect personal information.

Cookie
Description

session
This is an essential cookie used to enable core site functionality. It does not contain any personal information and is automatically deleted when you close your browser.


Cookies are held for the duration of your stay on our website and they are essential to buy anything from our website. They will not be held for any other purpose.

Lumen Rooflight
3 RMD Business Units, Holsworthy Industrial Estate
Holsworthy EX22 6HL United Kingdom
Tel: 0330 300 1090
Tel: 01409 255120

© Lumen Rooflight