We work with you to make your designs a reality
UK design, manufacture & assembly
No project is too small
A clear and simple process
Should you wish to proceed with a bespoke order we require a 50% deposit of the total amount (inc VAT). You will then receive a confirmation via post.
Once the deposit amount has been paid, our design team will produce an approval drawing for each rooflight on the order. This process can take up to 10 working days. Once your bespoke rooflight drawing/s are prepared we will send them to you via email for you to review. When you are happy that the drawing/s exactly match your requirements we need your written approval (usually via email) to move into the production stage. You are able to make as many changes and alterations to the drawings as necessary and we will not produce anything until you are happy for us to do so. The approval drawing is the final stage before the manufacturing process. Once you approve your drawing any subsequent changes will incur costs. If you do not understand your drawing please make sure that you speak to your builder or architect. The approval drawing will be the last document issued prior to manufacturing and will supersede your original enquiry or details shown on any quotation provided by us. If there is any discrepancy or error it will need to be highlighted as this point. If at any time you would like to discuss your drawing or query any information contained within it, please contact us via phone, email or live chat.
Approximately one week before delivery we will contact you to discuss a convenient delivery date and take the balance payment.
Your approval drawing will show you exactly how big your bespoke Lumen rooflights are, incuding the weights. Please ensure that you have adequate facilities on site to unload your delivery. Please tell us if there are any restrictions or difficulties that more hinder the delivery process. Most deliveries will be supplied by a national pallet network. Larger rooflights will not be able to utilise a tail lift so it might be necessary for you to have suitable equipment or manpower on site to unload. If you require specific delivery requirements or a dedicated vehicle, please talk to us.
Your bespoke Lumen rooflight will benefit from the same comprehensive guarantee as all our Lumen rooflights. Details for the guarantee and maintenance guidelines can be downloaded here
In addition we take a 50% deposit on bespoke rooflight orders. Due to the work involved in producing these items, all deposits are non-refundable.
Please refer to our current terms & conditions for full details. By placing an order with us, it will be deemed that you accept our terms & conditions.
In addition is should also be noted that whilst we are able to offer bespoke rooflights to any RAL colour, the silicones, tapes and rubbers will always be black.
Please note that we are not able to accept returns of products that have been adapted or manufactured to customer requirements.
In addition, we cannot refund deposits for work already started nor can we issue refunds for delivery costs, fixed standard sizes, electric actuators and flashing kits.
We apply a 40% restocking charge to all stock items that are returned in the delivered condition and in the original packaging.
Our rooflights are available with a variety of electric actuator options. The actuators used are based on a number of factors including design and application. Not only do these drives provide the lift for the casement, they also provide the fixing (lock) when the casement is closed. The power of the locking is measured in Newton force (N). This can be converted approximately into kilograms and as an example, forcing open a drive with a 1000N force would be the same as lifting 100kgs (you would also need to factor in the casement weight).
The locking force of the drives we use is as follows:
VCD = 2000N
KA34 = 1000N
KA66 (Twin Push) = 2000N
ZA85 (Pair) = 2200N
Unless otherwise requested by you, our delivery is to the site address only. Due to the sizes and weights of bespoke rooflights, the unloading and lifting process is the responsibility of the customer and the site team. The majority of bespoke designs cannot be unloaded by tail lift and it is therefore essential that you have the appropriate equipment and or people on site to unload.
You will be provided with an approval drawing showing the weights and dimensions of each rooflight on your order to allow you to organise the necessary equipment.
If you are unable to arrange your own offload, please talk to us and we can provide a quotation for additional equipment or manpower to assist on site.